STUDIO CLASS PACKAGES
Studio Class Packages apply to all regularly scheduled studio classes. Please pay attention to the expiration lengths on each package. You must use all classes in a package by the expiration date. If you have not used all of your classes by the expiration date, we will allow 2 exceptions:
1. We will give you 1 week to use as many unused classes from the package as possible.
2. If you have only used a few of your classes, you can choose to buy back those used classes at the single class rate and then reinstate the entire package from a new agreed upon date. (ex. You have a 5-pack and you've only used 2 classes, you can pay for 2 single classes that would cover the 2 used classes. We would then restart your entire 5-pack from the new date.)
NOTE: If HYPE Studios is closed, we will extend your package by the total number of days closed.
SHARING STUDIO CLASS PACKAGES
The 5, 10, 15 and 20 class packages can be shared between family members. These 4 packages can be transferred to another client, but the expiration date will remain the same. The monthly and yearly unlimited packages are for use by only 1 person and are not transferable.
FREEZING PACKAGES
If an unforeseen occasion occurs that would cause you to miss class for an extended period of time, you may request in writing for your package to be frozen for a designated period of time. This needs to be done prior to the absence. A package will not be able to be frozen if notification takes place after the fact.
GENERAL STUDIO CLASS INFO
Due to the drop-in nature of our studio classes, our availability is first come first serve. Should a class reach capacity, the first students registered will be allowed to take the class. To ensure your spot in class, you can sign in for class from home using your hypestudios.com online account.
Please refer to the online schedule in the registration section of www.hypestudios.com to check the status of class before coming to class. While it doesn't happen often, occasionally a class may need to be cancelled for a day. When this occurs, we will make every effort to contact students who have taken that class over the past 4 weeks. A temporarily cancelled class will have "Class Cancelled" in the place of the instructor's name.
WHAT TO WEAR
We do not have a dress code for any of our classes. All we ask is that you wear comfortable clothing and appropriate shoes. For those of you just starting out, tennis shoes or bare feet are fine. The teacher may suggest different shoe types for more regular students.
PILATES REFORMER PACKAGES
Pilates Reformer Packages can also be shared between family members. There are a few restrictions though:
1. All classes must be paid for in advance.
2. There is a 24 hour cancellation policy. In order to avoid being charged for a late cancel, please cancel out of the class no later than 24 hours before the class. You can do this by accessing your hypestudios.com online account. For help with this, please see the receptionist.
3. Semi-private clients-from time to time your regular partners may both be absent from a class. If this happens, we may call and ask you to move your appointment to another time on the same day in order to consolidate appointments.
4. It is your responsibility to cancel any appointments in the allowed time frame. If you do not have computer access, please fill out a "Pilates Reformer Session" notification form and hand it to the receptionist.
5. If you would like to schedule an appointment other than your regular appointment, please see the receptionist to confirm that the desired appointment is available. Please make all requests in writing or by leaving a message on the answering machine.